Shipping policy
SHIPPING POLICY
Last updated: May 2026
1. Overview At Kapray, we are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we process and deliver orders across Pakistan.
2. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive a confirmation message once your order has been dispatched
3. Shipping Destinations We currently ship across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Quetta, as well as smaller towns and rural areas.
4. Delivery Timeframes
| Location | Estimated Delivery Time |
|---|---|
| Major cities | 2–4 business days |
| Other cities & towns | 4–7 business days |
| Remote areas | 7–10 business days |
These are estimates only. Actual delivery times may vary due to courier delays, weather conditions, or public holidays.
5. Shipping Charges
- Shipping charges are calculated at checkout based on your location
- Free shipping may be offered on orders above a certain amount (if applicable — update this as needed)
- Cash on Delivery (COD) may be available in select areas
6. Courier Partners We work with trusted courier services in Pakistan such as TCS, Leopards, or Trax to ensure safe and timely delivery of your orders.
7. Order Tracking Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp so you can monitor your delivery status.
8. Damaged or Lost Shipments
- If your order arrives damaged, please take photos immediately and contact us within 48 hours of delivery
- In the rare case of a lost shipment, we will investigate with the courier and arrange a replacement or refund as appropriate
9. Incorrect Address Please ensure your delivery address is accurate at the time of placing your order. Kapray is not responsible for delays or failed deliveries due to an incorrect or incomplete address provided by the customer.
10. Contact Us For any shipping-related queries, please reach out to us at: 📧 [kaprayofficialstore@gmail.com] 📱 [0300-6792472] 🌐 kapray.online